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bobv's avatar
bobv
Explorer | Level 4
5 years ago

Dropbox and Parallels

My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home.   I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side...
desktop
Space and storage
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Hey bobv; thanks for posting on our Community!

 

I don't see any syncing icons on your files on any of your screenshots. Could you take a look at the system tray (for Windows) and menu bar (for Macs) and let me know what the desktop app is reporting at the moment? 

 

Thanks!

bobv's avatar
bobv
Explorer | Level 4
5 years ago

Thanks for your response.

 

On the PC side, the system tray icon says "Dropbox 111.4.472" and "Up to date".

 

On the Mac side, the menu bar icon says "Dropbox 111.4.472", "uploading 100 files..." and "Downloading 5,192 files..."  Several hours later these number have not changed. (!)

 

-Bob

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    For the Mac side, can you try these steps to fix any incorrect file permissions that could be causing the stuck sync?

     

    Also, before switching between the setups, I would recommend always checking that the desktop app is showing "up to date", to make sure everything is synced.

    • bobv's avatar
      bobv
      Explorer | Level 4
      5 years ago

      Thanks for your response.

       

      >> 5.  While holding the Option/Alt key, click "Fix Permissions".

      >> If the syncing is still stuck after allowing a short time for the changes to take affect,

      >> please follow through the steps again and choose "Fix hardlinks"

       

      I don't have "Fix Permissions" or "Fix hardlinks" options on that tab.  The only buttons that I have are <Sign Out> and <Add team account>.

       

      -Bob

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        Have you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?

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