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bobv's avatar
bobv
Explorer | Level 4
5 years ago

Dropbox and Parallels

My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home.   I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side...
desktop
Space and storage
sync
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

For the Mac side, can you try these steps to fix any incorrect file permissions that could be causing the stuck sync?

 

Also, before switching between the setups, I would recommend always checking that the desktop app is showing "up to date", to make sure everything is synced.

bobv's avatar
bobv
Explorer | Level 4
5 years ago

Thanks for your response.

 

>> 5.  While holding the Option/Alt key, click "Fix Permissions".

>> If the syncing is still stuck after allowing a short time for the changes to take affect,

>> please follow through the steps again and choose "Fix hardlinks"

 

I don't have "Fix Permissions" or "Fix hardlinks" options on that tab.  The only buttons that I have are <Sign Out> and <Add team account>.

 

-Bob

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Have you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?

    • bobv's avatar
      bobv
      Explorer | Level 4
      5 years ago

      Yes, holding down the Option/Alt key does not have any effect on what is visible on the Accounts tab.  

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        If you're on the Windows side, try 'Alt+H', Bob. 

         

        Otherwise, send us a screenshot of what you see in order for us to have a visual as well. 

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