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bobv's avatar
bobv
Explorer | Level 4
5 years ago

Dropbox and Parallels

My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home.   I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side...
desktop
Space and storage
sync
bobv's avatar
bobv
Explorer | Level 4
5 years ago

Thanks for your response.

 

>> 5.  While holding the Option/Alt key, click "Fix Permissions".

>> If the syncing is still stuck after allowing a short time for the changes to take affect,

>> please follow through the steps again and choose "Fix hardlinks"

 

I don't have "Fix Permissions" or "Fix hardlinks" options on that tab.  The only buttons that I have are <Sign Out> and <Add team account>.

 

-Bob

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Have you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?

  • bobv's avatar
    bobv
    Explorer | Level 4
    5 years ago

    Yes, holding down the Option/Alt key does not have any effect on what is visible on the Accounts tab.  

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      If you're on the Windows side, try 'Alt+H', Bob. 

       

      Otherwise, send us a screenshot of what you see in order for us to have a visual as well. 

      • bobv's avatar
        bobv
        Explorer | Level 4
        5 years ago

        See screenshot of the Mac side above.

         

        Alt-H brings up the options on the PC side, thanks.  But "Fix permissions" runs C:\WINDOWS\SYSTEM32\icacls.exe which opens a blank DOS window and it doesn't go away.  At least, not after several minutes.  Hmmm....but when I forced that window closed, it said that permissions were fixed.  But the Mac side says that it is still syncing the same number of files.

         

        Thanks for your help.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Quick follow up here as the screenshot wasn't visible at first bobv.

       

      Could you reboot your machine and let me know if you still can't get the mentioned buttons to show up?

       

      Is the app installed on this machine with admin privileges? 

      • bobv's avatar
        bobv
        Explorer | Level 4
        5 years ago

        No change after rebooting.  Option/Alt has no affect on the Accounts tab on the Mac side.

         

        It still says that it is syncing the same number of files.

         

        I installed many moons ago but I have only had this syncing problem in the last few months.  Is there a way to tell if it is installed with admin privileges?

         

        -Bob

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