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Forum Discussion
Dropbox and Parallels
My Mac (iOS 10.12.6) is running Parallels (v15.1.4) so I have a Virtual Machine of Windows 10 Home.
I have Dropbox installed and it shows like this on my Mac: but it shows on the PC side...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHave you made sure that you're holding down the 'Option/Alt' key when on your account's tab in the app's preferences, Bob?
Yes, holding down the Option/Alt key does not have any effect on what is visible on the Accounts tab.
- Walter
If you're on the Windows side, try 'Alt+H', Bob.
Otherwise, send us a screenshot of what you see in order for us to have a visual as well.
See screenshot of the Mac side above.
Alt-H brings up the options on the PC side, thanks. But "Fix permissions" runs C:\WINDOWS\SYSTEM32\icacls.exe which opens a blank DOS window and it doesn't go away. At least, not after several minutes. Hmmm....but when I forced that window closed, it said that permissions were fixed. But the Mac side says that it is still syncing the same number of files.
Thanks for your help.
- Walter
Quick follow up here as the screenshot wasn't visible at first bobv.
Could you reboot your machine and let me know if you still can't get the mentioned buttons to show up?
Is the app installed on this machine with admin privileges?
No change after rebooting. Option/Alt has no affect on the Accounts tab on the Mac side.
It still says that it is syncing the same number of files.
I installed many moons ago but I have only had this syncing problem in the last few months. Is there a way to tell if it is installed with admin privileges?
-Bob
- Daphne
If you're not sure if the app was installed with admin permissions, I'd suggest doing a simple reinstall of the desktop app to make sure this is the case.
Before uninstalling, you can also unlink the app from your account as this is another step we can take to try resolve the syncing issue.
Once you've unlinked and uninstalled the app on the Mac side, you can then go ahead with reinstalling the app with admin permissions, as outlined here.
