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Paul K.11's avatar
Paul K.11
Helpful | Level 5
7 years ago
Solved

Dropbox app android won't upload till app is opened

Hello,   With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.   Before it was uploading always.
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  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear this persists Paul. 

     

    This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:

     

    1. Go to your system (not our app's ) settings.
    2. Tap on Battery (found under System category)
    3. Find App optimization section and tap on detail
    4. Find Dropbox in the list and tap on it
    5. Change the option to "Disabled for"
    6. Your system should no longer freeze Dropbox now.

    Let me know what you find please. 

Pannedout's avatar
Pannedout
Explorer | Level 3
6 years ago

Hi Walter 

Thanks for the information. Had a look on the phone and regretfully the options you describe are not on the latest version of Android on Samsung.

I am running Android 9 Pie 

I have changed the settings within Battery Usage to "High Performace Mode"  In an attempt to resolve the issue. I cant seem to locate a setting where you are able to change individual apps to different performance settings. 

Please let me know if you find a location for this. 

Thanks. 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Even though I'm not an expert on Android devices here's what I found after a web search on this Pannedout:

This is how to check that battery optimization is on /off for each app:
  • Open your device's Settings app .
  • Tap Apps & notifications Advanced Special app access Battery optimization.
  • If an app is listed as “Not optimized,” tap the app Optimize Done and vice versa if needed. 

Let me know how it goes!

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