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Dropbox app android won't upload till app is opened
Hello, With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app. Before it was uploading always.
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there 808mic - sorry to ask but are you having an issue with the camera uploads feature on your Android device or on a computer when using our mobile app?
I'm only asking because you mentioned an "Auto-Sync" option and I'm not familiar with it; could you post a screenshot perhaps?
If you could include the steps you take to do this as well, that'd be very helpful.
It goes without saying that any additional information will be much appreciated too!
I have a Samsung Galaxy S9 and I think I just figured it out:
Settings
Device Care
Battery
Power Mode
Switched from "Medium Power Saving" to "Optimized" and it seems to work again. I took a photo and turned the screen off and it uploaded with no problem.
- That worked for me, thanks it was the medium power saving mode which stopped it. Just another 180 photos to upload :-(
I have the exact same problem and I am already in optimized mode and have checked all the above recommendations.
In my case, I tap the share icon from an app and then selected "add to dropbox". And then I select the location I want the file to save in dropbox. Then in my notifications panel I see a progress bar showing the uplaod status. Everything sounds good so far, right?
Well that's where it stalls. The progress bar never makes any progress and the files never get to Dropbox. This is intermittent. Sometimes the files are successfully uploaded but many times it just hangs.
Any other suggestions?
- Walter
Sorry to hear about this uscpsycho.
How large is the file in question and what app are you using to import it to Dropbox? Do you have the quota needed to accommodate the said file(s)?
SpoilerYou can view your current quota usage on the following page:
Can you try this out on a different network and/or over cellular data and let me know if the behavior is the same?
Could you also forward me a screenshot of the problem as shown on your device?
Any additional information will be much appreciated!
