Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Paul K.11's avatar
Paul K.11
Helpful | Level 5
7 years ago
Solved

Dropbox app android won't upload till app is opened

Hello,   With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.   Before it was uploading always.
Mobile
sync
upload
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear this persists Paul. 

     

    This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:

     

    1. Go to your system (not our app's ) settings.
    2. Tap on Battery (found under System category)
    3. Find App optimization section and tap on detail
    4. Find Dropbox in the list and tap on it
    5. Change the option to "Disabled for"
    6. Your system should no longer freeze Dropbox now.

    Let me know what you find please. 

uscpsycho's avatar
uscpsycho
New member | Level 2
6 years ago

I have the exact same problem and I am already in optimized mode and have checked all the above recommendations. 

In my case, I tap the share icon from an app and then selected "add to dropbox". And then I select the location I want the file to save in dropbox. Then in my notifications panel I see a progress bar showing the uplaod status. Everything sounds good so far, right?

Well that's where it stalls. The progress bar never makes any progress and the files never get to Dropbox. This is intermittent. Sometimes the files are successfully uploaded but many times it just hangs. 

Any other suggestions?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Sorry to hear about this uscpsycho.

How large is the file in question and what app are you using to import it to Dropbox? Do you have the quota needed to accommodate the said file(s)? 

Spoiler

You can view your current quota usage on the following page:

https://www.dropbox.com/account/plan

Can you try this out on a different network and/or over cellular data and let me know if the behavior is the same?

Could you also forward me a screenshot of the problem as shown on your device? 

Any additional information will be much appreciated!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!