Your workflow is unique 👨💻 - tell us how you use Dropbox here.
Forum Discussion
Solved
Dropbox app android won't upload till app is opened
Hello, With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app. Before it was uploading always.
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
Walter, in February you wrote:
"Now, in regards to the matter at hand, kindly note that if you’re manually uploading files using the “+” (plus) button, uploads will only run while the app is in the foreground (in other words, it’s the app you’re actively looking at)."
I've tried all the battery settings I can find (stock s9+ with updates turned on), but no change. The file I'm uploading (over wifi) is under 300mb and I have plenty of quota space.
Why is this? I cannot think of a scenario where I would *not* want files to sync in the background. Ive got a slow connection (only about 0.75mbps upstream). I don't want to wait around staring at the Dropbox app for an hour while I upload a video or a scanned document that I want to share.
Is there any way to fix this? It's really annoying.
Thanks,
Jeremy
"Now, in regards to the matter at hand, kindly note that if you’re manually uploading files using the “+” (plus) button, uploads will only run while the app is in the foreground (in other words, it’s the app you’re actively looking at)."
I've tried all the battery settings I can find (stock s9+ with updates turned on), but no change. The file I'm uploading (over wifi) is under 300mb and I have plenty of quota space.
Why is this? I cannot think of a scenario where I would *not* want files to sync in the background. Ive got a slow connection (only about 0.75mbps upstream). I don't want to wait around staring at the Dropbox app for an hour while I upload a video or a scanned document that I want to share.
Is there any way to fix this? It's really annoying.
Thanks,
Jeremy
Lusil
Dropbox Staff
Dropbox StaffHey Jeremy M.10,
From what I understand, you're trying to manually upload a file through your mobile app, but it's being added slowly, is that right?
As a first step, could you please clarify if you've tried connecting to a different WiFi connection? Do you see a change in behavior when enabling cellular data by any chance?
Any additional info and screenshots (without any personal info) illustrating what you're seeing would be very helpful so as to have a better understanding of your concern.
Thanks in advance!
