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Dropbox app android won't upload till app is opened
Hello, With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app. Before it was uploading always.
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
I had this problem on a Samsung S8.
I think it started with the update to Android 9, but I'm not certain. It used to work.
I moved to a Pixel 3 with Android 10, and I'm not having the problem.
It might have started after I enabled the battery optimization, but I was careful to have it set to not affect Dropbox, even cycling it in and off for Dropbox.
I rarely open the app on Android, except to give photos a bump. I think it was uploading photos eventually, just not soon. Maybe it only uploaded while the phone was unlocked?
I think it started with the update to Android 9, but I'm not certain. It used to work.
I moved to a Pixel 3 with Android 10, and I'm not having the problem.
It might have started after I enabled the battery optimization, but I was careful to have it set to not affect Dropbox, even cycling it in and off for Dropbox.
I rarely open the app on Android, except to give photos a bump. I think it was uploading photos eventually, just not soon. Maybe it only uploaded while the phone was unlocked?
Lusil
Dropbox Staff
Dropbox StaffHey Clarence D.
Welcome to the Dropbox Community - let's see what we can do here.
Initially, thanks for checking your battery optimization settings!
Could you also have a look and see if you experience the same behavior when you have cellular data on with and without a WiFi connection?
Could you give a different WiFi network a try too?
Let me know what you find!
Galaxy note 10 having this issue both on wifi and data connection. Pictures seem to upload find but video and audio files start to upload and then within a few seconds it stops. :( this seem to have started after the most recent update.
- Lusil
Hmm. :thinking: Could you try toggling the option for uploading videos? Maybe that will do the trick.
To do this:
- Open the mobile app.
- Tap the menu.
- Select Settings.
- Under Camera Uploads, toggle the option Upload video off and on again.
Let me know if this helps, Rick G.20!
Won't this automatically upload everything to the camera uploads folder then? I had this feature off for over a year so I can manually upload only the items I wanted in the folder that I chose. I do not want everything automatically uploaded but if that is the only fix for now then I guess I will turn it back on. Please advise if the recent app upload changed something here because automatic camera uploads has been off for a year and working fine by manually uploading what I want and where I want. Please advise. Thank you
