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Paul K.11's avatar
Paul K.11
Helpful | Level 5
7 years ago
Solved

Dropbox app android won't upload till app is opened

Hello,   With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.   Before it was uploading always.
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  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear this persists Paul. 

     

    This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:

     

    1. Go to your system (not our app's ) settings.
    2. Tap on Battery (found under System category)
    3. Find App optimization section and tap on detail
    4. Find Dropbox in the list and tap on it
    5. Change the option to "Disabled for"
    6. Your system should no longer freeze Dropbox now.

    Let me know what you find please. 

DLCPhoto's avatar
DLCPhoto
Helpful | Level 5
6 years ago

I have had this same problem with a Verizon Samsung Note 8, for as long as I can recall.  Extremely annoying, and defeats the purpose of having an App like this.

I am pretty adept at trouble-shooting issues like this, and so already had checked, disabled, re-enabled, etc.:

Battery set to Optimized, then set to High Performance

Verfied that App is *not* set to be Optimized

Verified that App is *not* set to be put to sleep

Dropbox account is perhaps 10% full, and files are the usual jpg's from the Camera, so in the 2mb to 3mb range

Camera Uploads set to upload Photos and Video, disabled, re-enabled, as long as battery is over 10%.

Solid home network using an enterprise grade Araknis Mesh Network, with the problem also present with my prior Asus Router.

Despite all of this, 98% of the time it won't upload my photos until I manually open the Dropbox App on my Note 8.

This is frustrating enough that I will be actively looking for other options if it can't be solved.  I've used Dropbox for many, many years, but when basic functionality isn't there, what's the point?

Paul K.11's avatar
Paul K.11
Helpful | Level 5
6 years ago

This is exactly the same problem what I have.

I already gave up, but still following this thread. 

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