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Dropbox app android won't upload till app is opened
Hello, With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app. Before it was uploading always.
Sorry to hear this persists Paul.
This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:
- Go to your system (not our app's ) settings.
- Tap on Battery (found under System category)
- Find App optimization section and tap on detail
- Find Dropbox in the list and tap on it
- Change the option to "Disabled for"
- Your system should no longer freeze Dropbox now.
Let me know what you find please.
Lusil
Dropbox Staff
Dropbox StaffHey alexdroppingbox, thanks for nudging us on this thread.
I just want to make sure that we've covered most initial troubleshooting, since you also mention that you've checked all previous notes on the thread. For example, have you:
- Tried reinstalling the Dropbox mobile app?
- Confirmed that Background Uploading is on from the Dropbox mobile app's Camera Upload settings?
- Enabled cellular data with and without being connected to WiFi?
Let me know how it goes!
Until yesterday, I thought my problem was completely solved, but it happened again (despite all of the settings being configured as per recommendations, and my last post).
I had taken a number of pictures while now on WiFi. I have Dropbox configured to only upload with WiFi, since I don't have unlimited data. When I returned home, and reconnected to WiFi, those pictures should have automatically uploaded, but they didn't. I had to open the Dropbox App to get this going.
I tested it just now, while on WiFi, and the photo immediately uploaded.
So it seems that when pictures are taken while not on WiFi, they get 'forgotten' by Dropbox, so to speak, as they didn't automatically upload when WiFi was reconnected.
Something for Dropbox to look into.
- Same issue on a Pixel 3 running Android 10.
When I open the app and go to photos, I see that I have items to upload, which load quickly without any intervention by me. - Walter
Dropbox Community Moderator
Hi Clarence D.; welcome to our Community and sorry to hear you're having issues with this.
Can you please follow these steps and let me know if they help at all?
1. Open the Dropbox app
2. Tap the menu
3. Tap Settings
4. (if applicable) Select the account under which you enabled Camera Uploads
5. Under Camera Uploads, tap 'Background Uploading’
6. Check it is not set to 'Only while phone is charging'Let us know how it goes!
Checked those items.
Background uploading "only while phone is charging" clicked off.
You didn't mention the "battery percentage", which is set at 30%. That occasionally catches me, but not often. I changed it to 20%.
I have background enabled, upload videos enabled, cellular data eabled, data plan for all files.
