Forum Discussion

Paul K.11's avatar
Paul K.11
Helpful | Level 5
8 years ago
Solved

Dropbox app android won't upload till app is opened

Hello,   With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.   Before it was uploading always.
Mobile
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upload
  • Walter's avatar
    Walter
    8 years ago

    Sorry to hear this persists Paul. 

     

    This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:

     

    1. Go to your system (not our app's ) settings.
    2. Tap on Battery (found under System category)
    3. Find App optimization section and tap on detail
    4. Find Dropbox in the list and tap on it
    5. Change the option to "Disabled for"
    6. Your system should no longer freeze Dropbox now.

    Let me know what you find please. 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for trying those out for us, Clarence D. and alexdroppingbox. 

I've followed up with a ticket to the email address connected to each of your Community profiles. When you have the chance, please check your inbox for my message and we'll take it from there. 

Looking forward to hearing back from you!

Tom_Austin's avatar
Tom_Austin
New member | Level 2
6 years ago

January 16, 2020

I have a Galaxy Note 10.  I've tried all the above and can upload photos only when I open the app.

I just noticed an update in the Google Store two days ago.  Could this update solve the problem?

ATTN Dropbox personnel:  Please have them add dates and times to this forum to help users determine relevancy.

Also, would you please have the Dropbox App developers post changelogs on the Google Store updates so we can decide if we want to apply the update.

THANKS!

  • Mike H.57's avatar
    Mike H.57
    Helpful | Level 6
    6 years ago

    I too have this issue.

    I have a Blackberry KeyONE which runs Android 8.1.0

    My Dropbox settings are :

    • camera uploads on
    • background uploading on (when battery 25% ), on WiFi only.

    Last night my phone was plugged in (quickly reaching 100% ) and at home on my home WiFi network. The photos I had taken earlier were not uploaded until this AM when I opened the Dropbox app and went to Photos.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey peeps, thanks for nudging us on this thread. 

    For those of you that have already checked Walter's steps here, could you also make sure that the relevant permissions are allowed from your Android's settings?

    1. Open your Android's settings. 
    2. Go to Applications. 
    3. Tap on Dropbox. 
    4. Scroll down to Permissions. 
    5. Make sure that Camera and Storage are toggled on. 

    Keep us posted!

  • Caffeine's avatar
    Caffeine
    New member | Level 2
    6 years ago
    im using samsung note 10+.. i had the same problem.. when i changed power mode under battery menu.. my problem solved.. it starts upload at background
  • ScottMB's avatar
    ScottMB
    Explorer | Level 3
    6 years ago

    Same issue as everyone else. I have a Galaxy S9+, Android 10.

     

    I'll notice that my camera photos haven't been synced in a while, then go to the app, flick OFF camera uploads, close the app, then open the app, flick it back on, and the uploads will continue as normal (until they stop again).

     

    Since then I've followed every tip in this entire thread to no avail.

     

    This has been an issue ever since I got my S9+, a year and a half ago. You'd think that after a few years the smart folks working at Dropbox could figure this issue out, since it seems to be an ongoing issue (just Google it)!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for joining the topic here ScottMB!

     

    Can you let me know which version of the Dropbox app you have installed?

     

    Also, would you mind sending along a screenshot of the camera upload settings in the mobile app?

     

    Keep me posted!

  • ScottMB's avatar
    ScottMB
    Explorer | Level 3
    6 years ago

    Hi Daphne,

     

    204.2.4

     

     

    It looks like I solved the problem by unchecking 'only upload when charging' under 'background uploading'.

     

    Now everything seems to be uploading as usual.

     

    Shouldn't have been an issue, as I would leave my phone charging for hours, and nothing would upload. Maybe the app doesn't properly distinguish between charging vs not charging in some phone models...?

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