Forum Discussion

Paul K.11's avatar
Paul K.11
Helpful | Level 5
8 years ago
Solved

Dropbox app android won't upload till app is opened

Hello,   With my samsung S9 running on android 8.0.0 my dropbox app only uploads the pictures when I open the app.   Before it was uploading always.
Mobile
sync
upload
  • Walter's avatar
    Walter
    8 years ago

    Sorry to hear this persists Paul. 

     

    This actually may be related to a feature on newer Samsung OS versions called App Optimization. It is designed to freeze applications that are deemed to be untouched by the user and may interfere with some background services. You may find this setting by:

     

    1. Go to your system (not our app's ) settings.
    2. Tap on Battery (found under System category)
    3. Find App optimization section and tap on detail
    4. Find Dropbox in the list and tap on it
    5. Change the option to "Disabled for"
    6. Your system should no longer freeze Dropbox now.

    Let me know what you find please. 

ScottMB's avatar
ScottMB
Explorer | Level 3
6 years ago

Same issue as everyone else. I have a Galaxy S9+, Android 10.

 

I'll notice that my camera photos haven't been synced in a while, then go to the app, flick OFF camera uploads, close the app, then open the app, flick it back on, and the uploads will continue as normal (until they stop again).

 

Since then I've followed every tip in this entire thread to no avail.

 

This has been an issue ever since I got my S9+, a year and a half ago. You'd think that after a few years the smart folks working at Dropbox could figure this issue out, since it seems to be an ongoing issue (just Google it)!

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for joining the topic here ScottMB!

 

Can you let me know which version of the Dropbox app you have installed?

 

Also, would you mind sending along a screenshot of the camera upload settings in the mobile app?

 

Keep me posted!

  • ScottMB's avatar
    ScottMB
    Explorer | Level 3
    6 years ago

    Hi Daphne,

     

    204.2.4

     

     

    It looks like I solved the problem by unchecking 'only upload when charging' under 'background uploading'.

     

    Now everything seems to be uploading as usual.

     

    Shouldn't have been an issue, as I would leave my phone charging for hours, and nothing would upload. Maybe the app doesn't properly distinguish between charging vs not charging in some phone models...?

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