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dveldkamp's avatar
dveldkamp
New member | Level 2
4 days ago

Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic

Question or Issue

Dropbox app on iOS 26.2.1 converts Camera Uploads photos from .jpg to .heic

Camera uploads
iOS
Mobile

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hey dveldkamp, welcome to the Dropbox Community!

    That's pretty strange indeed. The Dropbox app shouldn't alter your photos like that.

    I just tested this on my end, but I couldn't reproduce it; can you check your Camera Uploads settings by tapping on "account" and then on "Camera uploads"?

    There should be some options there about how to save your photos, can you make sure they're correct?

    Let me know what you find.

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