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Forum Discussion

Clafond177's avatar
Clafond177
New member | Level 2
2 years ago

Dropbox app on Windows gets stuck syncing every time I'm opening online-only files.

Have been using DropBox app (selective sync) for over a year with zero problems, however recently syncing has become a big issue.    Issues: When attempting to view online-only files, DropBox...
desktop
sync
windows
Clafond177's avatar
Clafond177
New member | Level 2
2 years ago

Hi Nancy, thanks for the reply. I've been experiencing this issue for the past few days which tracks with the release of 202.4.5551 this past Tuesday, but it's hard to say whether that was the definitive cause. 

 

I am able to open offline files normally. Only when I try to open online-only files does it give me trouble. I should also note that I am - in part - able to access online-only files, but functionality is sparse and it seems to be incredibly taxing on Windows Explorer, to the point where I can barely browse local files. 

 

You can find a screenshot of the main DropBox folder's properties tab below.

 

john-hartmann's avatar
john-hartmann
Explorer | Level 4
2 years ago

This is also something that has kicked up the last few days, and I can't be sure it's related to 202.4.5551, but it seems to be.

 

My biggest problem is that I need to pause syncing when working on certain files, and that functionality seems to be sporadic or broken currently. I paused sync about 20 minutes ago, and it still says this:

 

 

 

The app does not report any sync issues.

  • john-hartmann's avatar
    john-hartmann
    Explorer | Level 4
    2 years ago

    Update: after a hard reboot of the app, the pause was on. I turned it off, and the slowness of Windows Explorer / indexing seems to have ceased. So I suspect it has something to do with the sync process in this particular version of the app, including indexing of files on the local machine and access to online-only files.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks both for the additional info! 

       

      Clafond177, I had a look in our records in the meantime and I can see you’ve been in touch with our support team, too. I’ve left them an internal note with all the info you’ve shared here, so that they can also access it. 

       

      Please reply back to our agent’s latest email, when possible, and they’ll further assist.

       

      john-hartmann, have you also removed and reinstalled the Dropbox app, like Clafond177?

      • john-hartmann's avatar
        john-hartmann
        Explorer | Level 4
        2 years ago

        I installed but did not remove, using the previous version (202.3.5506). It auto-updated itself to 202.4.5551 almost immediately.

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