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Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
4 years ago
Solved

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
sync
upload
  • Megan's avatar
    Megan
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Jubilbae's avatar
Jubilbae
Explorer | Level 4
3 years ago
Megan I use the mobile app
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Jubilbae, I hope it’s OK to jump in. 

 

Can you please clarify whether you’re unable to upload your files to the Dropbox app manually (by clicking on the + button) or automatically via camera uploads instead? 

 

What happens exactly when you try to add them to your Dropbox account?

  • Jubilbae's avatar
    Jubilbae
    Explorer | Level 4
    3 years ago
    Nancy. I can't upload the files and images via clicking the + button.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for clarifying, Jubilbae!

       

      Are you receiving any type of errors when trying to manually upload your files to Dropbox?

       

      Have you tried connecting to a different WiFi network/via cellular data? Do you experience the same behavior if you do this?

      • Jubilbae's avatar
        Jubilbae
        Explorer | Level 4
        3 years ago
        Nancy I don't receive any error messages. It just shows «waiting to upload»

        I haven't tried using a Wi-fi. I only use my cellular data.

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