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Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
4 years ago
Solved

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
sync
upload
  • Megan's avatar
    Megan
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Jubilbae's avatar
Jubilbae
Explorer | Level 4
3 years ago
Nancy I don't receive any error messages. It just shows «waiting to upload»

I haven't tried using a Wi-fi. I only use my cellular data.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jubilbae, Do you have any proxy, VPN, security software, or even carrier settings that could be restricting traffic to the following Dropbox domains?

 

Could you try connecting to a reliable, stable WiFi connection to see if the files upload normally?

  • Jubilbae's avatar
    Jubilbae
    Explorer | Level 4
    3 years ago
    Jay I'm not sure I have any security restrictions, and I'm not so sure about the stable wi-fi because my country isn't the best with wi-fi 🤦
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      It's possible there's something affecting the upload on a cellular network, hence why I want to try a WiFi network, to further investigate what could be occurring.

      • Jubilbae's avatar
        Jubilbae
        Explorer | Level 4
        3 years ago
        Jay I tried, but it didn't work. I got the same error message

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