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Jodes's avatar
Jodes
Helpful | Level 5
4 years ago
Solved

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
sync
upload
  • Megan's avatar
    Megan
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

leandrosilva's avatar
leandrosilva
Collaborator | Level 10
3 years ago

Hi Megan,

Thanks for your reply.

Dropbox App version: 316.2.2.

Please find below the detailed steps:
01. Take the screenshot (pressing the side button and the home button at the same time);
02. Click on the screenshot (while it’s showing its preview on the lower left corner);
03. Click on the upload icon (top right corner - icon: arrow up inside a rectangle);
04. Select Dropbox (from the installed Apps available);
05. Select the Dropbox folder where to upload the file;
06. Click on Save (top right corner);
07. Sending file;
08. Error: "Sending failed. File upload failed. Check and try again."

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey leandrosilva and roger272, thanks for letting us know about this.

 

I tried to reproduce this on my end, but I'm not having any issues.

 

Can you tap on 'account', then on the gear icon, then on 'clear cache', and restart the app, to see if that helps?

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