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Jodes's avatar
Jodes
Helpful | Level 5
4 years ago
Solved

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?

Mobile
sync
upload
  • Megan's avatar
    Megan
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

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  • Jodes's avatar
    Jodes
    Helpful | Level 5
    4 years ago

    I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works. 

  • Jodes's avatar
    Jodes
    Helpful | Level 5
    4 years ago

    Megan I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

  • Jodes's avatar
    Jodes
    Helpful | Level 5
    4 years ago

    Megan I deleted and added it back and that has fixed the problem, it seems to be uploading fine now. THank you so much for your help 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Awesome news, Jodes! 

     

    Happy to know everything is back on track. If you need anything, you know where to find me. 

  • Jubilbae's avatar
    Jubilbae
    Explorer | Level 4
    4 years ago
    I've been unable to upload files and images for over a month now. I don't know what else to do.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Jubilbae, welcome to our Community! 

     

    Which one of our platforms do you use in order to upload content? Our website, the desktop or mobile app?

     

    Keep me posted, and we'll take it from there. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jubilbae, I hope it’s OK to jump in. 

     

    Can you please clarify whether you’re unable to upload your files to the Dropbox app manually (by clicking on the + button) or automatically via camera uploads instead? 

     

    What happens exactly when you try to add them to your Dropbox account?

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