Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Sarah L.29's avatar
Sarah L.29
Explorer | Level 4
9 months ago

Dropbox application not syncing on new Windows 11 computer

I just bought a brand new PC for my business. It has Windows 11 preinstalled. I Installed dropbox and bought a new 2Tb plan under my business name.  Shared a folder from (this) a separate personal ...
desktop
sync
windows
Sarah L.29's avatar
Sarah L.29
Explorer | Level 4
9 months ago

Hi Hannah,

The files are listed. The parent folder status is a red cross, but within that there are none of the 31 items that have a red cross, they all have a cloud symbol or a green tick because I've opened them. 

The only error message comes up in the sidebar for the parent folder : "statut de disponibilité : erreur" (my PC is in French). The other folders show "Disponible lorsque vous êtes en ligne"

I can open them, but only by downloading them one by one

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!