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finetuned's avatar
finetuned
Helpful | Level 6
6 months ago
Solved

Dropbox Backup - stuck updating one file

I am backing up an external drive on macos and it seems to be stuck updating a pdf that has a hash for the filename - probably a mail attachment deep in a mail directory. Unlike a couple of toher fil...
desktop
Dropbox Backup
Mac
  • finetuned's avatar
    finetuned
    6 months ago

    It took a long time to find that file. Rebuilding the spotlight index for 8TB and still not results. I downloaded Find Any File and it took a few seconds.  it was in  the root folder: .DocumentRevisions-V100-bad-1/PerUID/501/c4/com.apple.documentVersions/

    I think it was stuck indexing the file as it was a corrupted pdf. I couldn't open it so I deleted it and the backup is now continuing.

     

    So what does indexing actually do: index file contents and if so, can it be turned off?

finetuned's avatar
finetuned
Helpful | Level 6
6 months ago

Hi Hannah,

When transferring files e.g. in ftp software, curl, scp, etc. there is usually a log file that lists the actions of the software. Thsi can be checked for information, errors, etc.

Hovering over the icon, the popover shows 'Indexing B28BF98E-9FA1.-42D... 9E9964.pdf

I've not found the file yet.

Thanks,

Julian

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the clarification, Julian!

    From what I can see on your sync status (the "indexing [file name]), that particular file has a "." (period) in the name, which is an unsupported character.

    If you locate that file and remove the period, does it help?

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