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Forum Discussion

tuongvan's avatar
tuongvan
Explorer | Level 4
1 year ago

Dropbox Backup automatically creates folders under folders under folders ad infinitum

On my Macbook I once asked Dropbox to do backup of my Documents folder. What it did was to create a folder called "My files in Dropbox" and put all of my files under this folder. But under My files i...
Computer Backup
desktop
Dropbox Backup
Storage space
sync
crismelo's avatar
crismelo
Explorer | Level 4
1 year ago

I have the same problem. After I started using dropbox, it created extra folders on my laptop and now my laptop is super slow and complainign of lack of space. Why does it do it? Now neither dropbox backup can finish its works for the lack of space nor I can continue my work. How can I solve this situation? 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi crismelo, how much available space does your hard drive report now? Can you send over a screenshot of what you see? 

 

I’d also like to know the current syncing status and app version of your Dropbox app.

  • crismelo's avatar
    crismelo
    Explorer | Level 4
    1 year ago

    Thanks you Nancy for getting back to me. I am uploading files to dropbox and deleting them from my laptop, the only wat to get my laptop working, I freed 4 GB. It goes super slowly, perhaps you can see my activity at your end. Before I transfer and delete more files, I am doing a search and that is taking hours. I had 7GB free on my C drive, and that is the actual status of my sync. I go for dinner now, I will be back in 2 or 3 hours.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey crismelo, can you please hover over your Dropbox icon and let us know the version of the app installed on your computer?

      • crismelo's avatar
        crismelo
        Explorer | Level 4
        1 year ago

        Hello Hanna, I hovered, but I could not get the version. Does this print screen help? 

         

         

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