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Catalina1's avatar
Catalina1
Helpful | Level 5
1 year ago

Dropbox Backup stuck updating to new version - can't dismiss the update window on macOS

Hello, I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. ...
Computer Backup
desktop
Dropbox Backup
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Catalina1, I'm sorry to hear this.

 

How are things today? Did the update finish or are you still having this issue?

Catalina1's avatar
Catalina1
Helpful | Level 5
1 year ago

Hi Hannah

My devices still appear "Unlinked". I'm not sure if this is good or bad. My files in the Downloads folder were totally mixed up, and I can not access to them since my other devices. I'm very disappointed about this new Dropbox Backup. 

  • Erich23's avatar
    Erich23
    New member | Level 2
    1 year ago

    Me and a bunch of my friends are having this exact same issue with this dropbox update, very disappointed and will most likely cancel subscription due to this.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the update Catalina1 and for the feedback Erich23.

     

    Is it possible that the update hasn't finished yet? What do you see when you hover over your Dropbox icon?

    • Catalina1's avatar
      Catalina1
      Helpful | Level 5
      1 year ago

      Thanks, Hannah 

      When I click the icon, it says "Your files are up to date." It also shows recent activity, including some files that appear to have been added and others that have been deleted, which I am not aware of.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Catalina1, since the app is now updated: are you able to see your content both online, and on other devices? 

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