Forum Discussion

Catalina1's avatar
Catalina1
Helpful | Level 5
2 years ago

Dropbox Backup stuck updating to new version - can't dismiss the update window on macOS

Hello, I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. ...
Computer Backup
desktop
Dropbox Backup
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Catalina1's avatar
Catalina1
Helpful | Level 5
2 years ago

Hi Hannah

My devices still appear "Unlinked". I'm not sure if this is good or bad. My files in the Downloads folder were totally mixed up, and I can not access to them since my other devices. I'm very disappointed about this new Dropbox Backup. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update Catalina1 and for the feedback Erich23.

 

Is it possible that the update hasn't finished yet? What do you see when you hover over your Dropbox icon?

  • Catalina1's avatar
    Catalina1
    Helpful | Level 5
    2 years ago

    Thanks, Hannah 

    When I click the icon, it says "Your files are up to date." It also shows recent activity, including some files that appear to have been added and others that have been deleted, which I am not aware of.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Catalina1, since the app is now updated: are you able to see your content both online, and on other devices? 

  • Catalina1's avatar
    Catalina1
    Helpful | Level 5
    2 years ago

    Hi Megan. No, I can’t. I can only see the files inside the Dropbox folder. Since the update, I’m no longer able to view my synced files from other devices (The Documents, Desktop and Download Folders). This new version has essentially ruined the functionality that made Dropbox so useful for me. I now have to log onto the Dropbox website to access my backups, which is really inconvenient and doesn’t make sense.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Catalina1, I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

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