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NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

Dropbox Badge doesn't always work with my Microsoft files.

I am having problems witht he Dropbox badge that shows when you open files My badge is now detached from files. It use to show with every excel file I opened. It disappers, and I have to m...
desktop
edit
Microsoft Office
rao henry's avatar
rao henry
New member | Level 2
6 months ago

Hi NewUser2U,

Thanks for your post. The Dropbox Badge can sometimes behave unpredictably, especially with Office files and multi-monitor setups. This issue is often linked to outdated software or display configuration glitches. Try making sure both Dropbox and Microsoft Office are up to date, and consider restarting or reinstalling Dropbox if the problem persists. If that doesn't help, Dropbox Support can take a closer look and provide guidance based on your system setup. 

Hope this helps!

Best,
Henry

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