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Forum Discussion

NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

Dropbox Badge doesn't always work with my Microsoft files.

I am having problems witht he Dropbox badge that shows when you open files My badge is now detached from files. It use to show with every excel file I opened. It disappers, and I have to m...
desktop
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Microsoft Office
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey NewUser2U, thanks for your post!

Did you try disabling the Dropbox Badge and enabling it again? Does that make any difference? 

Other than that, what's the syncing status and app version of your Dropbox app? 

Finally, feel free to send over a few screenshots of what you see on your end, so that we may have a visual.

Keep me updated.

NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

My dropbox version 226.4.5094, Syncing is good. I have disabled the badge, updated both Dropbox and Microsoft 

 

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