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Forum Discussion

NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

Dropbox Badge doesn't always work with my Microsoft files.

I am having problems witht he Dropbox badge that shows when you open files My badge is now detached from files. It use to show with every excel file I opened. It disappers, and I have to m...
desktop
edit
Microsoft Office
NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

My dropbox version 226.4.5094, Syncing is good. I have disabled the badge, updated both Dropbox and Microsoft . I have tried every short of reinstalling. Screenshots below

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey again, NewUser2U! Can you check your Dropbox Badge settings once more and confirm they’re set to “Always show”? If they are, please send me a screenshot, too.

  • NewUser2U's avatar
    NewUser2U
    Helpful | Level 6
    6 months ago

    Yes, my Show Dropbox Badge is Always Show 

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey from me too NewUser2U!

      No need to worry. I just reached out via email, in order for me to be able to check some account-specific info.

      Reply back to me, and we'll investigate further. Thanks a bunch!

      • NewUser2U's avatar
        NewUser2U
        Helpful | Level 6
        6 months ago

        I responded in the email and did not hear back.

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