Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

Dropbox Badge doesn't always work with my Microsoft files.

I am having problems witht he Dropbox badge that shows when you open files My badge is now detached from files. It use to show with every excel file I opened. It disappers, and I have to m...
desktop
edit
Microsoft Office
NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

Yes, my Show Dropbox Badge is Always Show 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey from me too NewUser2U!

No need to worry. I just reached out via email, in order for me to be able to check some account-specific info.

Reply back to me, and we'll investigate further. Thanks a bunch!

  • NewUser2U's avatar
    NewUser2U
    Helpful | Level 6
    6 months ago

    I responded in the email and did not hear back.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hey NewUser2U, I checked our system and I can see you’ve replied to Megan’s email indeed. 

      Please rest assured she’ll review your case as soon as possible and reply back in the same email thread.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!