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Forum Discussion

NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

Dropbox Badge doesn't always work with my Microsoft files.

I am having problems witht he Dropbox badge that shows when you open files My badge is now detached from files. It use to show with every excel file I opened. It disappers, and I have to m...
desktop
edit
Microsoft Office
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey from me too NewUser2U!

No need to worry. I just reached out via email, in order for me to be able to check some account-specific info.

Reply back to me, and we'll investigate further. Thanks a bunch!

NewUser2U's avatar
NewUser2U
Helpful | Level 6
6 months ago

I responded in the email and did not hear back.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey NewUser2U, I checked our system and I can see you’ve replied to Megan’s email indeed. 

    Please rest assured she’ll review your case as soon as possible and reply back in the same email thread.

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