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NoaMB's avatar
NoaMB
Explorer | Level 4
9 years ago
Solved

dropbox couldn't find any new photos or videos on iphone

I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos...
desktop
Error Messages
sync
  • mvera's avatar
    mvera
    9 years ago

    I know how to fix this, at least it worked for me, so first, make sure to download the latest version of Dropbox, then go to the menu tray, you know where the little Dropbox icon is next to WIFI signal, click there, then click the gear icon, preferences, account and click "unlink this dropbox", it will log you off from Dropbox account and that's okay, log in again  and connect your iPhone again and voila! I decided to share my experience, so anyone finds it easy to solve, it took me quite a while to figure out, after trying everything, restarting, redownloading, etc... 

  • dpbraun15071's avatar
    dpbraun15071
    9 years ago

    It's been intermittent for me, but when it happens, I was able to resolve it by 

     

    1. clicking on the dropbox icon
    2. clicking on the settings gear
    3. clicking on preferences
    4. clicking on the import tab
    5. unchecking the "Enable camera uploads for..." checkbox
    6. Closing that options screen
    7. Repeat steps 1-4 above
    8. checking the "Enable camera uploads for..." checkbox

    Then it started importing everything

Steve D.11's avatar
Steve D.11
Helpful | Level 6
9 years ago

Yeah, for me it's sufficient to just uncheck and re-check that box while the phone is connected.  But it only works for that time.  Subsequent connections will not auto-sync.

 

I did have it work once, when I had connected the phone to the computer while it was suspended and then unlocked the computer.

 

I suspect there is a timing issue involved - Dropbox is attempting to read the photos from the phone before the connection is fully ready to provide them. (Maybe still negotiating USB stuff or something.)

 

 

Rebecca S.22's avatar
Rebecca S.22
Helpful | Level 5
9 years ago

Yes, THIS is the only thing that worked for me. thank you!

Uncheck the "enable camera uploads for: photos and videos" while the phone is still connected and has been for a few minutes.

  • gurrier's avatar
    gurrier
    New member | Level 2
    7 years ago

    Thank-you! That was the piece I was missing from the accepted answer: the phone should stay connected.

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