Forum Discussion

DamianYap's avatar
DamianYap
New member | Level 2
2 years ago

Dropbox desktop app disconnects randomly during file upload

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
desktop
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SR910, I hope you're doing well!

 

If you hover your mouse over the little Dropbox icon on your task bar, would you be able to share the version of the app that you're using with me?

 

Have you tried uninstalling, and then re-installing the app at all, even since you noticed it?

 

Let me know more, and we'll take it from there!

SR910's avatar
SR910
Explorer | Level 3
2 years ago

Hi

It is version v202.4.5551, no have not tried, haven't had to do that in years so I was going to wait for someone else to fix it because i highly doubt it will be the solution.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey SR910, I'd definitely appreciate it if you could give it a go, for troubleshooting purposes. 

     

    Plus, if you're worried about syncing your content from scratch, I'm here to assure you that this won't be the case. 

  • phafa's avatar
    phafa
    Helpful | Level 5
    2 years ago

    Seems like many users are having the same issue and keep having it despite your suggestion. Is there anything else anyone at Dropbox can do to ensure a fix? This is getting tedious pretty quick, I need a solution.

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