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fooosco's avatar
fooosco
New member | Level 2
9 months ago

Dropbox desktop app on Mac not syncing 1.8 GB worth of data.

Hello,

I’ve been a Dropbox user for many years and have always been very satisfied with your service. However, for the past few days my Dropbox app on macOS has been stuck syncing around 1.8 GB of data (approximately 2,900 files).

I have already tried uninstalling and reinstalling the app twice, but the problem persists—and indeed seems to have worsened, as now the entire Dropbox folder is syncing extremely slowly. New files aren’t uploading at all.

For reference, I’m using a MacBook Pro (2017) running macOS Big Sur (version 11.7.10).

Could you please advise on any further steps I can take to resolve this? I’m happy to provide additional details if that would help.

Thank you very much for your assistance.

desktop
Mac
sync

14 Replies

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  • fooosco's avatar
    fooosco
    New member | Level 2
    9 months ago

    About symlinks or junctions: not that I know of.

    Regarding the files, I forgot to mention that the syncing list includes a lot of .jpg files that don’t actually exist on my laptop. I tried re-indexing the hard drive to see if it was a macOS error, but those files are still not visible. Please see the attached screenshot.

     

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    You arent using any symlinks or junctions are you? 

    Are any of the files open?

  • fooosco's avatar
    fooosco
    New member | Level 2
    9 months ago

    Hello, thanks for your reply.

    Here's the info. Dropbox app version: 221.4.5365.

    Indexing 50 files.

    Uploading 458 files.

    Downloading 2463 files.

    And here's the screenshot as well.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey fooosco​, welcome to our Community!

    Could you hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the app version you're using, along with its current syncing status?

    I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

    Keep me posted!

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