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AO6888's avatar
AO6888
Explorer | Level 3
2 years ago
Solved

Dropbox desktop syncing caused the internet wifi to stop working.

I have been experiencing this issue for a while now. Every time I sync a file on my MacBook onto Dropbox, the Wi-Fi connection stops working for other applications, browsers, phones, and smart home devices. Can anyone give me suggestions on how to fix this issue? I've tried adjusting the bandwidth upload rate in the settings, but it doesn't seem to solve the problem. OS: macOS Monterey 12.7.1 Internet Speed Test: Download 17.5Mbps Upload 1.7Mbps

desktop
Mac
sync
  • Jay's avatar
    Jay
    2 years ago

    If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot?

     

    Does this only occur on this network connection?

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  • AO6888's avatar
    AO6888
    Explorer | Level 3
    2 years ago

    Quick Update: I bumped the upload rate up to 200 KB/s which is about 1/8 of my wifi upload speed and it still works.

     

    Thanks again.

  • denisespencer58's avatar
    denisespencer58
    New member | Level 2
    11 months ago

    I have the same issue on my iPad and Dell laptop. Takes my internet down every time. I only upload photos 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi denisespencer58, have you tried the steps mentioned previously to restrict the upload speed for the Dropbox app?

  • denisespencer58's avatar
    denisespencer58
    New member | Level 2
    11 months ago

    Hi Jay, I’m not sure where to do that. I don’t see in properties anything that lets me change the speed. I’m doing this on a Windows machine but I also checked my iPad and don’t see anything either. I did resinstall the program but it didn’t help.  F you could guide me to where I should change the speed, I will. Thanks. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey denisespencer58, you can try to do this on your desktop app first and see how it goes. To adjust the bandwidth settings of the Dropbox app there, you’ll need to visit the Bandwidth/Network tab of your app preferences.

    Let us know if that makes any difference.

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