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Andika Scofield's avatar
Andika Scofield
Explorer | Level 4
3 years ago

Dropbox duplicates a file when copy from iPhone Files app to Dropbox. Why?

Halo, I'm Andi, iOS dev.   I found an issue when creating files to Dropbox, through "Files" in iPhone. When I save my file to Dropbox from my app, sometimes that file will be duplicated.   ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Andika Scofield, let's jump into this! 

 

How long has this been happening for? Can you also clarify the version of the Dropbox app that you're using on your end? 

 

Also, just to make sure I understood this correctly: are the files duplicated both in Dropbox and your Files app? Does this happen with all of your files? 

 

If you could walk me through the steps you follow when trying to upload your files, I'd appreciate it. 

 

Thanks a bunch!

  • Andika Scofield's avatar
    Andika Scofield
    Explorer | Level 4
    3 years ago

    How long has this been happening for? Can you also clarify the version of the Dropbox app that you're using on your end? 

    > I think for around 2 weeks I found this issue. Currently I'm using version 338.2.2.

     

    Also, just to make sure I understood this correctly: are the files duplicated both in Dropbox and your Files app? Does this happen with all of your files? 

    >Yes, my files duplicated both in Dropbox and in Files app.

        This is the screenshot:

     

    If you could walk me through the steps you follow when trying to upload your files, I'd appreciate it. 

    > Here's the steps:

    1. Steps when I found the issue through my app (my app is creating pdf file)

    This is step after process creating pdf, then select destination folder.

    2. Manually copy from my local folder

    When I check by manually copy, I found same issue, here's the steps:

     

    This issue not 100% happen, but I'm not sure how many percent from my trial.

    That's all, thank you for your cooperation.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Andika Scofield, thanks for the screenshots! 

       

      Does this happen with a specific file type, or each and every file you choose to copy on your end? 

       

      Have you tried accessing your Files app, and choosing to disable Dropbox as a Location there, and then re-enable it? Also, have you updated to the latest OS 16.6? 

      • Andika Scofield's avatar
        Andika Scofield
        Explorer | Level 4
        3 years ago

        So far, I found in jpeg, pdf, and docx.

        Not yet to check by re-enable Dropbox location. Currently I'm using iOS 16.5 and iOS 15.x.

         

        Is there any effect from Dropbox setting? or maybe other condition from my iPhone?

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