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Andika Scofield's avatar
Andika Scofield
Explorer | Level 4
3 years ago

Dropbox duplicates a file when copy from iPhone Files app to Dropbox. Why?

Halo, I'm Andi, iOS dev.   I found an issue when creating files to Dropbox, through "Files" in iPhone. When I save my file to Dropbox from my app, sometimes that file will be duplicated.   ...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Andika Scofield, thanks for the screenshots! 

 

Does this happen with a specific file type, or each and every file you choose to copy on your end? 

 

Have you tried accessing your Files app, and choosing to disable Dropbox as a Location there, and then re-enable it? Also, have you updated to the latest OS 16.6? 

Andika Scofield's avatar
Andika Scofield
Explorer | Level 4
3 years ago

So far, I found in jpeg, pdf, and docx.

Not yet to check by re-enable Dropbox location. Currently I'm using iOS 16.5 and iOS 15.x.

 

Is there any effect from Dropbox setting? or maybe other condition from my iPhone?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Andika Scofield, can you try to re-enable your Dropbox location, and then restart your device, just to check if the same behavior happens then?

    • Andika Scofield's avatar
      Andika Scofield
      Explorer | Level 4
      3 years ago

      Megan thank you for your advice, this issue no longer occur.

      • Andika Scofield's avatar
        Andika Scofield
        Explorer | Level 4
        3 years ago

        hallo Megan 

        Yesterday I found again this issue, even when I re-enable and restart my device. What should I do?

        I have a related question about Dropbox showing up in the Files app, since when did Dropbox support the Files app on the iPhone?

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