Forum Discussion

gregger59's avatar
gregger59
Explorer | Level 3
2 years ago

Dropbox has quit uploading folders

I am uploading folders via the Dropbox web interface, from my PC running Windows 10.  I have LOTS of open storage space.   It has been working flawlessly for days. I am connected to a high-speed in...
sync
upload
Web
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there gregger59 - sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser, preferably with no extensions or plugins running and let us know how it goes?

 

You might also want to reboot your computer and internet router while at it by the way.

 

Keep us posted anyhow!

gregger59's avatar
gregger59
Explorer | Level 3
2 years ago

Hi Walter, thanks for the suggestions.

 

I cleared the cache and also rebooted both the internet router as wel as the computer. Unfortunately, folder uploads still don't get beyond the first file. I don't have access to be able to install an additional browser on this laptop; all I have is MS Edge.

FYI, File upload (vs. folder upload) does not work, either.

 

Strange how this all worked fine a few hours ago, and now not.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    How large are the folders in question gregger59? Does this behavior persist with smaller folders or individual files as well? 

    • gregger59's avatar
      gregger59
      Explorer | Level 3
      2 years ago

      Unfortunately, yes, this behavior is the same whether attempting to upload a single smaller file, or an entire folder filled with numerous files. Very frustrating.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying that for me gregger59 

         

        Is it possible for you to try another network, device or web browser, just for testing purposes? 

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