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gregger59's avatar
gregger59
Explorer | Level 3
2 years ago

Dropbox has quit uploading folders

I am uploading folders via the Dropbox web interface, from my PC running Windows 10.  I have LOTS of open storage space.   It has been working flawlessly for days. I am connected to a high-speed in...
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gregger59's avatar
gregger59
Explorer | Level 3
2 years ago

Hi Walter, thanks for the suggestions.

 

I cleared the cache and also rebooted both the internet router as wel as the computer. Unfortunately, folder uploads still don't get beyond the first file. I don't have access to be able to install an additional browser on this laptop; all I have is MS Edge.

FYI, File upload (vs. folder upload) does not work, either.

 

Strange how this all worked fine a few hours ago, and now not.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

How large are the folders in question gregger59? Does this behavior persist with smaller folders or individual files as well? 

  • gregger59's avatar
    gregger59
    Explorer | Level 3
    2 years ago

    Unfortunately, yes, this behavior is the same whether attempting to upload a single smaller file, or an entire folder filled with numerous files. Very frustrating.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying that for me gregger59 

       

      Is it possible for you to try another network, device or web browser, just for testing purposes? 

      • gregger59's avatar
        gregger59
        Explorer | Level 3
        2 years ago

        Hi again,

         

        I have tried some variations but nothing changed. However, I did find that by zipping the contents of a Windows folder into a single .zip file, and then using the "file" upload feature, I am able to do uploads that way. Something about the file folder structure must be making Dropbox unhappy. FYI.

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