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Forum Discussion
Mark M.122
6 years agoHelpful | Level 5
Dropbox is indexing more files than I have in my Dropbox
Mac OS X 10.14.6
The dropbox app tells me that it's synchronizing over 6 million files and uploading more than 400,000. But according to a terminal 'find' listing, I only have 592988 files in my Dr...
- 6 years ago
OK so here is what solved the problem:
Unlink the Dropbox. Make a backup of all the files in the local Dropbox.
Delete everything in the Dropbox online through the web interface except for the online-only folders.
Link the Dropbox again and let it upload everything. Works fine again with over 800,000 files. Must have been a problem online then. This is obviously really onerous but it worked.
Daphne
Dropbox Community Moderator
6 years agoHey Mark M.122, I hope you're having a good day so far!
It could be due to the number of files that you're trying to sync, as the performance of the desktop app can sometime start to degrade after 300,000 files.
While this does highly depend in the OS and hardware specifications, I'd suggest trying to use selective sync to try and reduce the initial syncing load on the desktop app.
In this case, you can try unlinking the desktop app so that you can apply the selective sync settings from the "Advanced settings" while setting up the app before it syncs.
If the files have been moved to the Dropbox folder to be uploaded and haven't yet been synced to your account, then you can move these back out of the Dropbox folder to see if the sync progresses before adding them back.
Since you've tried quite a few steps already, can you please try the above?
Let me know how it goes!
Mark M.122
6 years agoHelpful | Level 5
Thanks Daphne, that's always the standard answer to any synchronization problem but I have sync'ed 800k+ files with this configuration without any issues before.
I don't know which files supposedly cause the problem. I don't have over 6 million files in my Dropbox.
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