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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox is not uploading or uploading very slowly

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

I am a pro user and have only used 50% of my available space.

Can anyone help?

desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 

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  • nick G.3's avatar
    nick G.3
    New member | Level 1
    10 years ago

    I'm uploading a 1.6 GB movie and have selected 'don't limit' for upload speed.  Speedtest reckons I get 6.38 Mbps, so the movie should take less than 5 minutes to upload.  It looks like it will take over 30 minutes. WTF ???
    So the question is - who gives the decent service that Dropbox apparently is unwilling to provide?

     

     

  • Paul P.25's avatar
    Paul P.25
    New member | Level 2
    10 years ago

    Yes, have Pro but get no better than 2.3 kB/s upload. I'm paying good money for rubbish. Alternatives anyone?

  • Jamie1985's avatar
    Jamie1985
    Explorer | Level 4
    10 years ago

    Iam also getting tired of the SLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOW upload speeds. 

    What am i paying for

     

    Storage

    and Snails pace uploads !!!

  • Sean K.14's avatar
    Sean K.14
    New member | Level 1
    10 years ago

    Painfully slow upload speeds and I have critical files to deliver to make a hard deadline. I'm going to switch service once my year is up. I wish my clients were more ftp interface inclined...

  • Phill S.'s avatar
    Phill S.
    New member | Level 1
    10 years ago

    How the do you UNSUBSCRIBE from these messages.

    Dropbox is becoming painful in many more ways.

  • dan p.31's avatar
    dan p.31
    New member | Level 2
    10 years ago

    We use dropbox for our company and it works fine for now with small files.

     

    I've been using it for personal files and it has been ok.  I tried to load go pro video files and it is exceedingly slow and here I am on this forum.  It does not work well so I need a new service.  I don't trust google drive.  What other options are out there?

  • Moshe F.'s avatar
    Moshe F.
    New member | Level 1
    10 years ago

    There's no reason not to trust Google Drive.

  • nick G.3's avatar
    nick G.3
    New member | Level 1
    10 years ago

    Amazon Drive - it's much faster so far for me; uploading files of over 1GB size.

     

  • Jeff N.3's avatar
    Jeff N.3
    Helpful | Level 5
    10 years ago

    I'm seeing roughly 50-100 mbps upload speeds on dropbox, on 1000 mbps connection. (Only 5%-10% utilization)

     

    I opened a support case with dropbox, and after 3 weeks of back+forth, investigation, screenshots, and mutliple support reps -- Dropbox has finally acknowledged that I should not expect better upload speeds with their serivce. 

    This is a huge dissapointment, but really not that surprising given their large user base. 

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