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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox is not uploading or uploading very slowly

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop.

I moved a load of photos off my phone onto dropbox on my laptop last week and only a handful have uploaded.  The icon in my tray says it is syncing 405 files and has 36 minutes left.

It's definitely not a problem with my bandwidth and I have checked the settings to make sure that dropbox isn't set to a low upload speed.  

I have tried pausing sync and restarting, I have tried closing dropbox and re-opening.  I have also tried restarting my laptop and it uploaded 5 files then stopped again.

I am a pro user and have only used 50% of my available space.

Can anyone help?

desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 

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  • Gunnerman's avatar
    Gunnerman
    Explorer | Level 4
    9 years ago

    This works until you need to upload a file or directory that is larger than a few hundred MB in size. 

  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    9 years ago

    Sorry I haven't seen the ticket - if you could resend to [Personal Information removed by Jane] that would be helpful! 

    A handful of photos have uploaded today... but still going EXTREMELY slow.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
     
    Thanks for the update! 
     
    Please keep in mind that, for security reasons, I had to remove your personal information from the thread. Please avoid sharing any identifiable information here in the future, since this is a public Forum. 
     
    Other than that, we've made sure to reply to your open ticket. Have you been able to receive our message? Please keep in mind that our team is not allowed to email a different email address, other than the one the user has been writing in from, for security reasons. If you experience difficulties locating our correspondence, though, please let me know here. 
     
    Warm regards, 
    JaneA
     
  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    9 years ago

    Hi, I'm still having issues :(

    I haven't had time to trawl through the 20 pages of responses on this thread - I suspect most of them are users saying "me too"!

    To give you some kind of idea how slow it's going, my computer has been on all this time and is now at 345 files...

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey jeanzbeanz, 

     

    Sorry to hear that... I'm here for you and I'd be more than glad to help you, though. 

     

    Because I understand that you'd like some personalised troubleshooting, I have made sure to get back in touch on your open ticket. Have you been able to receive my latest reply there? 

     

    If you haven't located the reply, please give me a nudge here, so that I make sure that you receive it again. 

     
    Thanks again for your patience, I hope this gets resolved soon! 
     
    Warm regards, 
    JaneA
  • jeanzbeanz's avatar
    jeanzbeanz
    Helpful | Level 5
    9 years ago

    Hi, will reply to the ticket. Still having problems :(

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey jeanzbeanz, 

     

    Thanks for the follow-up, I'm on it and I've made sure it'll be looked into by a specialist! Please have a look at your inbox and let me know if you haven't received our latest reply. 

     

    Warm regards, 

    JaneA

     

  • terry03's avatar
    terry03
    New member | Level 2
    9 years ago

    Got no time for dat!

     

    Simple Solution!

     

    I just switched to Google Drive!

     

     

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