Forum Discussion

THX1965's avatar
THX1965
Helpful | Level 6
3 years ago
Solved

Dropbox Mac Beta: Green Circles are gone - everything has the cloud symbol

I am assuming work is being done in the background, but as of a few days ago, I no longer have green circles for downloaded (available offline) files. Everything has a cloud symbol (that symbol doesn...
desktop
GUI
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi THX1965, can you also try out these steps? 

     

    If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily? If you right/control click a file and choose either "make available offline" or "make online-only", do you see any change?

THX1965's avatar
THX1965
Helpful | Level 6
3 years ago

Hi Megan - I followed the steps from your link and disabled the one other Finder extension that was active - BetterZip, a very helpful little helper - https://macitbetter.com/

 

But now the sync icons are back. They came right back after force-quitting the Finder. Thank you so much for your help.

 

So, I guess, BetterZip's Finder extension is incompatible with Dropbox's Finder extension. Should I report this to the developer of BetterZip?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Awesome news THX1965! 

 

I'm glad everything is back on track. If another third-party app uses and interacts with your content like BetterZip, then that would justify things. 

 

If you need anything else, give me a shout!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!