Forum Discussion

1839162's avatar
1839162
New member | Level 2
2 years ago

"Dropbox needs access to photos" message, but no option to allow access

This same problem: https://www.dropboxforum.com/t5/Apps-and-Installations/iPhone-Dropbox-upload-needs-access-to-photos/td-p/361741 - The "solution" didn't work for me in the link - I've rebooted ...
iOS
Mobile
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey 1839162, thanks for letting us know and sorry to see you're having this issue.


Can you send us a screenshot of that message?

 

Have you tried clearing up the Dropbox app cache, to see if it helps?

 

To do so, open the app, tap on "account", then on the gear icon and then on "clear cache".

 

Let me know how it goes.

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