Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac.
I get this when I check the status in menu bar
I've cleared cache, fixed permissions, and run check disk on my mac drive and no luck. Thoughts?
Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder. I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip. The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur. :)
49 Replies
Replies have been turned off for this discussion
Suddenly there are files in a folder that are not backed up. Other files in the same folder are backed up. Has anyone experienced the same?
- Hannah
Dropbox Community Moderator
Hey StigN, thanks for reaching out to us about this.
Can you please confirm if you're referring to the computer backup feature or perhaps files in your Dropbox folder that are not syncing to your account?
Make sure to check this article as well and any additional info you can provide us, would be helpful.
Thanks!
- Sorry, it is files in my Dropbox folder on my pc that are not syncing to my work pc, iPhone. Only some of the files, not all og them.
- Hannah
Thanks for clarifying, StigN.
What is the sync status and version of the Dropbox application on your PC (not the work PC, the other one)?
You can hover over the Dropbox icon in your system tray to find this info.
Version 184.4.6543
Uploading 4 files.....
Downloading 2 files.....
The up/downloading has been there for a long time and nothing happens.- Jay
Hi StigN, can you see which files these are from within the Dropbox folder by seeing the blue sync icon?
Do they have any unsupported characters in the file name?
Hi.
No, just normal letters.
And they have been synced with the other Pc and iPhone for at least 5-6 years now without any problems.
And of course also at Dropbox.comAND,
I can drag and drop the files from Windows explorer to dropbox.com and it works fine.
It is just the automatic sync when a file is updated that are not working.....- Jay
Could you try dragging and dropping those files to and from another folder to see if this forces them to sync somehow?
Strange!
One of the two files was now synced.
So instead of move them back, I copied them both back to original folder.
Again the same file was synced, but not the other one.
