Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1
11 years ago

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Cicero F.'s avatar
Cicero F.
New member | Level 1
11 years ago

Hi, people. We were having the same issue on different browsers (Firefox, IE and Chrome). Even with great internet speed, Dropbox would be very slow to upload files. We realized that this was happening to all web browsers on a specific machine, it was not related to hardware, web browser, Dropbox account or internet connection, just the machine itself.

I am talking about a Windows 7 machine here.

A friend of mine sought out over the web solutions and we found out an interesting command that worked out for us, it is:
netsh winsock reset catalog

Open your CMD and type this in. This should reset all of the settings cached in your web browsing, for us this did resolve the issue and the speed with uploads is better now. I hope the same happens for you.

For Mac platform, I am not sure which command should be the one valid.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!