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kazuhaga
31 days agoNew member | Level 2
Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2.
I have tried logging in/out of my Dropbox account, deleting the App and downloadin...
- 30 days ago
Hey kazuhaga, thanks for the info!
Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your files.
One small clarification: if you access this path Users/kazuhaga/Library/CloudStorage/Dropbox can you see your content there, or does it look empty? I'm asking because your screenshot from earlier showed a blank Dropbox back.
Also, it looks like you're using Dropbox on File Provider, hence the folder path /CloudStorage.
Here's my suggestion: please create a test folder online, and give it a random name that doesn't exist locally. If the app's syncing status is up-to-date then you should see the file locally. Feel free to search in Finder for your test folder, and let me know what you find.
If the above doesn't work, and you have trouble locating your online files please try signing out and back into the app.
Megan
Dropbox Community Moderator
31 days agoHey kazuhaga, let's see what we can find about this together!
As a first step, I'd like to ask if you're using the desktop app to edit these files.
When you visit your account online, are you able to see these edits? Also, is it possible that you're using a different Dropbox account on your devices? You can have a look at these steps, in order to check the email address linked to your desktop, and mobile app to verify it's the same one.
It seems that I didn't get your screenshot, so you might want to re-upload it, in order for me to have a visual too.
Keep me posted, and we'll take it from there.
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