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Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2.
I have tried logging in/out of my Dropbox account, deleting the App and downloadin...
Hey kazuhaga, thanks for the info!
Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your files.
One small clarification: if you access this path Users/kazuhaga/Library/CloudStorage/Dropbox can you see your content there, or does it look empty? I'm asking because your screenshot from earlier showed a blank Dropbox back.
Also, it looks like you're using Dropbox on File Provider, hence the folder path /CloudStorage.
Here's my suggestion: please create a test folder online, and give it a random name that doesn't exist locally. If the app's syncing status is up-to-date then you should see the file locally. Feel free to search in Finder for your test folder, and let me know what you find.
If the above doesn't work, and you have trouble locating your online files please try signing out and back into the app.
Thanks for your help!!! And sorry here is the screenshot again.
I just realized that I am also not seeing edits on my online Dropbox account. I am attaching that screenshot too.
But I double checked and am definitely on the right account.
re: if I am using the Dropbox desktop app, I'm honestly a bit confused by the whole thing. Forgive me, I feel like as soon as I became a parent, I forgot how to use all tech lol....
I do have Dropbox downloaded and installed on my macbook. However, when I click on it, it only opens up a regular Finder window.
On that Finder window, my dropbox folder seems empty... Though when I go to other folders that I open/edit/save my files in, you can clearly see that the file path is under Dropbox. I will attach those screenshots too.
- Megan
Dropbox Community Moderator
Hey kazuhaga, thanks for the info!
I'll try to help, and guide you to the best of my abilities.
As a first step, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.
Keep in mind that if you're using our desktop app, that means that you have a local folder Dropbox in your Finder, and this folder is a mirror of your account online and vice versa. This means, if the app is 'up to date' what you see online should sync on your device unless you opted to prevent some folders from syncing locally using selective sync.
You can always open your Dropbox folder by clicking your little Dropbox icon on your menu bar, and then click the little folder icon that sits next to your avatar, or initials.
One more thing I need you to check is the app's preferences, and specifically the "Sync" tab in order to see where your Dropbox folder is located. You need to make sure you're editing the files in this exact path, in order for them to be reflected to your account online.
