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Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2.
I have tried logging in/out of my Dropbox account, deleting the App and downloadin...
Hey kazuhaga, thanks for the info!
Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your files.
One small clarification: if you access this path Users/kazuhaga/Library/CloudStorage/Dropbox can you see your content there, or does it look empty? I'm asking because your screenshot from earlier showed a blank Dropbox back.
Also, it looks like you're using Dropbox on File Provider, hence the folder path /CloudStorage.
Here's my suggestion: please create a test folder online, and give it a random name that doesn't exist locally. If the app's syncing status is up-to-date then you should see the file locally. Feel free to search in Finder for your test folder, and let me know what you find.
If the above doesn't work, and you have trouble locating your online files please try signing out and back into the app.
Thank you so much.
I am on version 237.4.5655. Status says "up to date."
I think I'm close to figuring out what's going on. When I click on the folder icon, it again opens up a blank folder. When I go to preferences and sync, I see that my dropbox folder location is Users/kazuhaga/Library/CloudStorage/Dropbox. However when I go to the dropbox shortcut on my finder, I see that the file path is Users/kazuhaga/dropbox.
The strange thing is, when I navigate to Users/kazuhaga, I don't see a "Library" folder... I'm not sure how this happened. I wonder if it would work for me to just create a Library folder, then create a CloudStorage folder in that, then move my dropbox folder into that?
Thank you again for your help!!! It's so appreciated.
- Megan
Dropbox Community Moderator
Hey kazuhaga, thanks for the info!
Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your files.
One small clarification: if you access this path Users/kazuhaga/Library/CloudStorage/Dropbox can you see your content there, or does it look empty? I'm asking because your screenshot from earlier showed a blank Dropbox back.
Also, it looks like you're using Dropbox on File Provider, hence the folder path /CloudStorage.
Here's my suggestion: please create a test folder online, and give it a random name that doesn't exist locally. If the app's syncing status is up-to-date then you should see the file locally. Feel free to search in Finder for your test folder, and let me know what you find.
If the above doesn't work, and you have trouble locating your online files please try signing out and back into the app.
