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Dropbox on iPhone hasn't synced in a year. I've tried everything.
Help!!! My Dropbox app on my iPhone has not synced in over a year... I have a Iphone 13 mini, running iOS 18.7.2.
I have tried logging in/out of my Dropbox account, deleting the App and downloadin...
Hey kazuhaga, thanks for the info!
Now let's address everything. 😊 The first thing I need to mention is that your Library folder on your Mac should be hidden by default. Also, while we're working to resolve this please hold back from creating any folders in order to move the Dropbox folder in which you can see your files.
One small clarification: if you access this path Users/kazuhaga/Library/CloudStorage/Dropbox can you see your content there, or does it look empty? I'm asking because your screenshot from earlier showed a blank Dropbox back.
Also, it looks like you're using Dropbox on File Provider, hence the folder path /CloudStorage.
Here's my suggestion: please create a test folder online, and give it a random name that doesn't exist locally. If the app's syncing status is up-to-date then you should see the file locally. Feel free to search in Finder for your test folder, and let me know what you find.
If the above doesn't work, and you have trouble locating your online files please try signing out and back into the app.
OMG I feel stupid. It turns out, for some reason, my computer had logged into a dropbox account with my backup email - a DX account that had nothing in it! I don't know how it happened, but I was able to log out of that and log back into my correct account, and now everything is synching.
THANK YOU AGAIN for your help! Hopefully once my daughter is older she can help me papa with tech stuff as apparently I am too old to figure it out now lol.
Theresa
Community Manager
Community ManagerHi there kazuhaga and welcome-welcome to the Dropbox Community! 😊
I am glad to see your issue is resolved - mobile sync problems can definitely be frustrating, especially when it feels like you’ve tried everything on your iPhone. These hiccups can happen for a number of reasons, so it’s great that things are finally syncing again. Thank you for coming back to share what worked. Updates like yours are incredibly helpful for anyone who might run into the same situation down the line!
By the way, I’m Theresa 👩💻, one of the community managers here at Dropbox HQ. Since you’ve been working through this on your mobile device, I’d love to know... what’s your favourite Dropbox feature? I’m always curious what people enjoy most.
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
