Forum Discussion

Debjpats's avatar
Debjpats
Explorer | Level 3
2 years ago

Dropbox stops syncing between laptop and iPhone.

My Dropbox will recurrently stop syncing between my laptop and my iphone.  I have read the instructions about syncing but cannot seem to locate the exact spot that asks the questions about are all fi...
desktop
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Debjpats, thanks for bringing this to our attention.

 

When two devices are connected to the same Dropbox account, syncing should be automatic, so let's see what we can find.

 

The first thing you'll need to check, is the sync status and version of the desktop app.

 

To find that, hover your mouse over the small Dropbox icon in your system tray/menu bar.

 

Let me know what you find.

Debjpats's avatar
Debjpats
Explorer | Level 3
2 years ago

When I hover over the Dropbox icon, there is nothing that it says.  I have tried to redownload Dropbox but get an error message.  I checked to see that Firewalls are accepting Dropbox so should be no issue there.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Debjpats, I'm jumping here to help! 

     

    Are you checking the little Dropbox icon on your task bar, next to your WiFi? 

     

    As for the error message you get when downloading the app, would you mind clarifying? 

     

    Also, I'm assuming that when you add content to your mobile app on your iPhone, you're able to see it online, right? 

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