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samurai023's avatar
samurai023
Helpful | Level 5
8 years ago
Solved

Dropbox stuck at "Starting"

Date: 6/24/2018 OS: macOS Sierra Version 10.12.6 (updated last week and then didn't use my laptop until yesterday) Dropbox version: v52.4.58 Dropbox account: Personal, 71% of 15.4GB used   ...
desktop
sync
  • cccome's avatar
    cccome
    8 years ago

    Update: a complete uninstall, and reinstall using the latest offline installer (version 52.4.60) seemed to fix the problem.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago

Thanks for the swift response samurai023 - I appreciate it. 

 

In regards to the security settings that might be causing this, take a look here. Another thing I would check now is the number of the files inside your Dropbox folder as the performance of the Dropbox application starts to decline after reaching about 300,000 files.  

 

If that's not the case, let me know and we'll take it from there. Thanks!

samurai023's avatar
samurai023
Helpful | Level 5
8 years ago

@

 

Thanks a lot for further instrcutions. 

 

I turned off anti-virus software. But it is still not working. There are 14,000 files in my Dropbox folder, much less than 300,000. So this is not the cause of my problem.

 

I also tried to re-isntall macOS, which does not work either.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Hey there samurai023 - sorry to hear this persists.

     

    I have reached out to you via email to see into this issue together. Check your inbox at your earliest convenience and reply to my email to get started!

     

    Thanks in advance for your response and cooperation so far. Have a great day ahead and talk to you via email!

    • cccome's avatar
      cccome
      Helpful | Level 5
      8 years ago

      Helle, I'm having the exact same problem as samurai023. I've tried to uninstall/reinstall Dropbox, change security settings, but nothing worked.

       

      OS: macOS Sierra Version 10.12.5

      Dropbox version: v52.4.58

      Dropbox account: both Personal and Business.

      • samurai023's avatar
        samurai023
        Helpful | Level 5
        8 years ago
        Sorry to hear that you have the same problem. Did you update your macOS recently?

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